Here’s proof that User Experience concerns should permeate everything we design:
I was on hold with audible.com customer support today when the speak-n-spell voice delivered the usual “please hold or you’ll lose your place” message, but with an interesting twist. And I quote:

“Please stay on hold to maintain your priority sequence.”
- Speak-n-spell voice on Audible.com

Who writes like that? If you guessed, “a software engineer,” you’re probably correct. When spoken though the roughly-synthesized voice of a recording, it sounds cold and impersonal. Almost like audible has invented the first sentient operator program and it is crafting its own responses {shiver}.

But I will not be priority sequenced!

audible.com, UX, User Experience, customer support